Negotiation skills
This course gives your managers and leaders or those with commercial responsibility, the skills and behaviours to successfully negotiate. Professional negotiation is a million miles away from the commonly used 'haggling' techniques most people are familiar with. Our professional negotiation skills course is either a one day or a two day event depending on your needs.
Course overview
Professional Negotiation Skills
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Programme Overview
Learning Outcomes; At the end of this learning participants will be able to;
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Understand the process and skills of negotiation
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Identify, develop and use skills in preparing for negotiation
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Practice new skills by employing a variety of appropriate negotiation strategies and tactics.
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Negotiate effectively with clients.
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Practise application of a 5-step negotiation model and be confident in entering into negotiations
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Understand how people and personalities interfere with effective negotiations
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Deal professionally and effectively with difficult people in negotiations
KEY LEARNING UNITS
Understanding Negotiation – Being clear about what negotiation is and is not! Understanding strategies for negotiation – outcomes based negotiation. Exploring the benefits of effective negotiation.
5 Step Negotiation Model– Examining and practising the use of our 5-step negotiation model. Key characteristics and behaviours required at each step.
Bargaining Window – Understanding the bargaining window and concessions. Using a BATNA.
People Issues in Negotiation – Understanding behaviour and communication style. Negotiation – games people play – recognising and understanding how to deal with common “dirty tricks” and difficult behaviours.
Practical Negotiation exercises – Scattered throughout the programme to cement understanding of principles and model application.
Contact
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