Decision making & Problem Solving
Although problem solving and decision making are often connected, they are two distinct elements each with a 'best practice' process recommendation. This course helps your people to use a range of tools to contribute to your continuous improvement agenda and create innovative solutions for performance gains.
Course overview
Decision making & Problem solving techniques
Programme Overview
Learning outcomes; At the end of this learning delegates will be able to;
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Differentiate between Problem solving and decision making
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Use various problem solving techniques and processes
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Refer to a range of decision making processes and tools to make better decisions
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Make links with your organisations policies of continuous improvement to improve efficiency and effectiveness
KEY LEARNING UNITS
Defining problems –
Types of problems in organisations.
A problem solving process -
Introduction to a framework for solving problems – investigative phase and action phase with practical exercises. Tools such as Fishbone analysis, avoiding ‘mental locks’.
A decision making process –
Introduction to a six-step decision making process and tools for effective decision making. Practical decision making exercises / activities to help understanding and practice skills.
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